If you've set up Outfunnel's web tracking snippet but you don't see any identified visitors please see below for common reasons.
Confirm that a recipient has clicked on a link in your email. A recipient should have clicked on a link in your email campaign that leads back to your website
For Mailchimp, please ensure e-commerce link tracking is enabled. Setup instructions
For any other email tool, please ensure that you've added a tracking link to your email with Outfunnel's tracking URL generator.
Your leads have not yet filled out a form on your website. See list of supported forms
Your leads have not yet visited your website.
Web visitor is using an ad blocker that blocks Outfunnel's tracking script. This will likely be the case with a certain % of visitors but if you area testing web tracking then we recommend using an incognito window
Couldn’t find a solution? Contact us at support@outfunnel.com and we’ll help you out.