If you've set up Outfunnel's web tracking snippet but you don't see any identified visitors please see below for common reasons.

  • Confirm that a recipient has clicked on a link in your email. A recipient should have clicked on a link in your email campaign that leads back to your website

  • Your leads have not yet filled out a form on your website. See list of supported forms

  • Your leads have not yet visited your website.

  • Web visitor is using an ad blocker that blocks Outfunnel's tracking script. This will likely be the case with a certain % of visitors but if you area testing web tracking then we recommend using an incognito window

Couldn’t find a solution? Contact us at support@outfunnel.com and we’ll help you out.

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