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🚩 Common reasons web tracking doesn't show identified leads
🚩 Common reasons web tracking doesn't show identified leads

Having trouble seeing identified visitors? Don’t worry – we’ll walk you through it and help you get everything in order.

Markus Leming avatar
Written by Markus Leming
Updated over a week ago

If you've set up Outfunnel's web tracking snippet but you don't see any identified visitors please see below for common reasons.

  • Confirm that a recipient has clicked on a link in your email. A recipient should have clicked on a link in your email campaign that leads back to your website

  • Website visitor has not yet filled out a form on your website. See list of supported forms

  • Your leads have not yet visited your website.

  • Website visitor is using an ad blocker that blocks Outfunnel's tracking script. This will likely be the case with a certain % of visitors but if you are testing web tracking then we recommend using an incognito window.

  • Website visitor stayed on the page for less than 3 seconds. To filter out bot visits the tracking script is initiated once the visitor has been on the website for at least 3 seconds.

Couldn’t find a solution? Contact us at and we’ll help you out.

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