If you've set up Outfunnel's web tracking snippet but you don't see any identified visitors please see below for common reasons.
Confirm that a recipient has clicked on a link in your email. A recipient should have clicked on a link in your email campaign that leads back to your website
For Mailchimp, please ensure e-commerce link tracking is enabled. Setup instructions
For any other email tool, please ensure that you've added a tracking link to your email with Outfunnel's tracking URL generator.
Website visitor has not yet filled out a form on your website. See list of supported forms
Your leads have not yet visited your website.
Website visitor is using an ad blocker that blocks Outfunnel's tracking script. This will likely be the case with a certain % of visitors but if you are testing web tracking then we recommend using an incognito window.
Website visitor stayed on the page for less than 3 seconds. To filter out bot visits the tracking script is initiated once the visitor has been on the website for at least 3 seconds.
Couldn’t find a solution? Contact us at support@outfunnel.com and we’ll help you out.