If you are having trouble getting the web tracking active:
Visit your page and browse a few pages. Once you've browsed a few pages and stayed on the page for longer than 3 seconds, head back to Outfunnel and click on "Verify installation". We also recommend trying this in incognito mode.
If using WP plugin. Ensure that the tracking code is correct in the plugin.
If using GTM. Ensure that you've published the changes
If web tracking is active but you don't see any identified visitors:
Confirm that a recipient has clicked on a link in your email. A recipient should have clicked on a link in your email campaign that leads back to your website
Website visitor has not yet filled out a form on your website. See list of supported forms
Your leads have not yet visited your website.
Website visitor is using an ad blocker that blocks Outfunnel's tracking script. This will likely be the case with a certain % of visitors but if you are testing web tracking then we recommend using an incognito window.
Website visitor stayed on the page for less than 3 seconds. Outfunnel applies a 3-second delay to the start of web tracking and uses a combination of browser data points to determine whether the visit has been made by a bot or a human. This means that if you identify a lead from an email click, a web visit may not always be recorded to reduce clutter and only provide you with accurate data.
Couldn’t find a solution? Contact us at firstname.lastname@example.org and we’ll help you out.