This article covers:
What is web tracking and why is it useful?
There are many website visitor tracking tools out there, each serving its own use case.
Outfunnel's website visitor tracking feature, or simply Web tracking as we call it, shows you which leads are visiting your website, where they come from, and which pages they've been on. And naturally, we sync all of this data to your CRM.
This way you’ll know who is more interested in your products and services, what they’re interested in, whether they’re more likely to buy, and which channel converts best.
Web visitor tracking is also a key part of our lead scoring feature, allowing you to save time by focusing only on the highest-scoring leads.
Outfunnel identifies your website visitors in one of two ways:
When people click on emails sent from Outfunnel (or from Mailchimp if you're using our App connector). ActiveCampaign support coming soon.
When people fill in a supported form on your website.
How to set up web tracking?
Step 1. Add Outfunnel tracking code on your site.
You’ll find your tracking code in the Web tracking section of your Outfunnel account. Read more about how to install website visitor tracking code to your site.
Step 2. Identify web visitors from form fills or by sending email campaigns
If you’re using Outfunnel's email tool or ActiveCampaign (ActiveCampaign support coming soon) with our App connector to send marketing emails and/or supported forms on your website to collect leads, website visitors will automatically be matched to contacts when people click on links included in any emails or fill in a form.
If you’re using Mailchimp to send marketing emails, see further information at the end of this article.
The more people click on your emails or fill in the form, the more people Outfunnel can identify, so we recommend sending a campaign or two with a very attractive call-to-action or offer to increase the number of people Outfunnel can identify.
Supported forms where leads are identified automatically
Contact Form 7
Hubspot HTML forms
Custom web forms or forms that support custom code like Unbounce, Webflow, or Elementor (see here for instructions)
If there is a specific form you'd like us to track, let us know on email@example.com and we'll add it to our to-do list.
Note: when using non-custom forms, please use the standard class settings in the forms. Changes in class settings may break the lead identification. If you are running into issues with the leads not getting identified, please reach out to us via chat
Step 3. See website visits in Outfunnel
You’re then ready to start seeing website visits from leads who have clicked on at least one Outfunnel or Mailchimp/ActiveCampaign email campaign or filled in a form. We’ll show you the time of the visit and the pages visited.
Step 4 (optional). Sync website visits and contact source information to your CRM
Go to Outfunnel > Web > Engagement recording and configure web site visit recording. This automation allows you to configure web visit and contact source recording in the CRM.
Web pages visited allow you to see what someone might be interested in.
Contact source shows how your leads first landed on your website. (Eg. a link from another website or a newsletter). For best results, we recommend using UTM tags for your email campaigns, ads and any other campaigns.
Make sure to check out the Channel report to see which channels convert best.
In order to increase usefulness to salespeople we post web visits and the contact source information to the CRM with a 30-minute delay, so we can list all pages visited within the first half an hour, and the duration of looking at each page.
Step 5. Stay compliant with regulations like GDPR and CCPA
If you’re based in European Union or selling to people based in European Union, make sure your website’s Privacy notice and/or Cookie notification covers consent to track people’s website visits. CCPA makes a similar requirement regarding residents of California.
We’ve provided further instructions in this article.
Tips, observations, and useful definitions
💡 Web tracking activity is synced to CRM with a 30-minute delay. While the web visit appears under the Outfunnel visitor feed almost immediately, it's synced to your CRM with a 30 minute delay to ensure that the entire session is listed under a single activity.
💡 Outfunnel creates a contact in your CRM automatically. When a supported web form is filled, Outfunnel automatically creates the contact record in your CRM with a 30 second delay if an existing contact with a matching email is not found. If a contact with a matching email is found, Outfunnel syncs the web tracking activity under the existing contact.
💡 We recommend configuring your form to create contacts in your CRM. If your form includes custom fields we recommend to use your existing solution to create contacts in Pipedrive instead as Outfunnel can only sync Email, First name and Last name fields to your CRM. Note that Outfunnel creates the contact in your CRM with a 30 second delay in order to ensure that the contacts has already been created.
💡 What to keep in mind when you’re using Mailchimp to send marketing emails (and would like to use our web tracking feature)
Because we’re using Mailchimp’s e-commerce link tracking feature, you must have your Mailchimp account linked with Outfunnel. You can do that if you navigate to Connections section in Outfunnel and follow instructions there.
Outfunnel uses Mailchimp’s e-commerce link tracking to match email addresses (and so, your leads) to website visitors. All you have to do to start tracking website visitors is to tick “E-commerce link tracking” every time you send out a campaign.
First find Settings & Tracking as you’re composing a new campaign, and click Edit.
Then tick the e-commerce link tracking checkbox.
Please note that e-commerce link tracking can be activated for both one-off campaigns and automated campaigns. For the latter, navigate to Campaigns > Ongoing and click on the name of the automated campaign. Then click on Edit Workflow Settings and tick the e-commerce link tracking checkbox.
PS: There is currently no option in the Customer Journey settings that can either enable or disable the e-commerce link tracking. This means that Outfunnel is not able to track web visits from Customer Journey campaigns at the moment.